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Answers

I bought Reunion 9 on CD and now it tells me I'm in demo mode and is asking for a user name and license number.

Solution...

  1. Quit Reunion if it is running.
  2. Insert your original Reunion 9 CD.
  3. Double-click the Install Reunion icon.
  4. A window will appear asking "Would you like to authorize this computer?"
  5. Click the Authorize button.
  6. Click Quit.

Explanation...

Any of these three situations would make the "demo mode" appear and ask for license information:

  1. Reunion 9 was installed on a different Mac. For example, if Reunion 9 was installed on your iMac and then you got a new MacBook and downloaded Reunion 9 to the MacBook.
  2. Your Mac has different OS X user accounts. For example, if Reunion 9 was installed while logged into Mac OS X with your account, but now your spouse is trying to use Reunion 9 while logged into Mac OS X with her account. In this case you should follow the six steps above while your spouse is logged in with her Mac OS X account.
  3. The hard drive was initialized. For example, if your Mac has troubles and your technician erases your hard drive, initializes your preferences, or creates a new, "clean" Mac OS X account.