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Answers

Problems & conflicts with Reunion 8 and Mac OS 8.5 - 9.2 (updated 7/21/03)

Note: be sure to download the latest maintenance update 8.05 and check its list of fixes.


Reports with pictures not opening in AppleWorks 5.

When you create a report with pictures included and choose AppleWorks 5 as the Destination, AppleWorks 5 will crash when opening the report if it includes more than one picture. This is due to problems with the AppleWorks 5 RTF translator.


Kaleidoscope conflicts with Zooming Buttons feature

The shareware program Kaleidoscope causes problems with Reunion 8 when Reunion's Zooming Buttons feature is turned on. Usually these problems take the form of buttons on the family card not working after a window has been opened (menus will still work). To work around this you can either disable Kaleidoscope when using Reunion or open your family file, choose Options -> Display and uncheck the Show Zooming Buttons checkbox.


QuickTime 3 and type 3 error or pictures not displaying

Some users of Mac OS 8.5 or 8.6 have reported that Reunion may quit with a type 3 error when QuickTime 3 is used. The best solution for this is to upgrade to a newer version of QuickTime. If you're using OS 8.5, you can upgrade to QuickTime 4 or QuickTime 5. If you're using OS 8.6, you can upgrade to QuickTime 6. All of these are free downloads from Apple.

In Reunion 8.03 and later, this will not cause a type 3 error. If a recent version of QuickTime isn't available, Reunion will just disable the display of pictures, which would require the use of QuickTime.


AppleWorks 6 not displaying reports correctly - This problem was fixed, by Apple, in AppleWorks 6.0.4.

The initial release of AppleWorks 6 did not import RTF files. Surprisingly, Apple removed that functionality from the upgrade. Specifically, AppleWorks 6 did not install an RTF (Rich Text Format) translator -- previous versions of AppleWorks and ClarisWorks did.

When Reunion creates a report it saves an RTF file to your hard disk and attempts to open it in your word processor. Since AppleWorks 6 did not have an RTF translator, it would open the report as a plain TEXT file, thus improperly displaying the report.

To correct this problem, we used to suggest downloading the AppleWorks 6.0.4 update. The 6.0.4 update adds RTF translation. However, we now suggest downloading the AppleWorks 6.2.8 update.


AppleWorks 6.1.2 reports not opening - This problem was fixed, by Apple, in AppleWorks 6.2.5.

AppleWorks 6.1.2 has a defective RTF translator. This RTF translator will not open most of Reunion's reports.

As you know, Reunion creates textual reports by saving them to your hard disk as RTF files and then sending an AppleScript to open the report in your word processor. AppleWorks 6.1.2 begins to convert Reunion's RTF report file but never finishes (a spinning cursor appears and the report never opens). You'll have to press Command-Option-esc to "force quit" AppleWorks.

To correct this problem, you should download the AppleWorks 6.2.5 update. The 6.2.5 update fixes the defective RTF translator.